Customers base where they bring their business upon the service they receive. If a customer had never even been to your business and they heard through word of mouth
that the service was bad, they will likely take their business elsewhere. That is why good customer service is so important. It keeps your customers coming back, and it brings
in new ones instead of scaring them away with bad reviews. All businesses have customers in one way or another, and it is not worth loosing a customer to the competition
because of bad or even mediocre service. Our Customer Service course includes 4 chapters of content in these areas.
- Beyond Customer Service
- The Power of Goal Setting
- Customer Service-The Competitive Advantage
The Customer Service course will meet once weekly for 3-5 weeks. Each session is 2-3 hours. Participants will have application and practice time between sessions in order to Develop
their skills, and all sessions end with goals and actions steps to be accomplished by the next session. Participants will give themselves at least five exposures between sessions
which will result in content retention of more than 60%. Leaders will also meet once three months following the last session to present progress
reports on goals, and additional meetings may be offered as needed.
Read ©RAC Customer Service Sheet